Refund & Cancellation Policy

At Texloom Studio, we want you to be completely satisfied with our services. This Refund & Cancellation Policy outlines how refunds, cancellations, and credit returns work on our platform.

Payments are refunded only after a person on our team has reviewed the request, on a case-by-case basis. No payment is refunded automatically.

• To request a refund, choose "Refund" on our contact page or email support@texloom.studio with your account email and reason
• If a refund is approved, it is returned to the original payment method within 5–7 business days
• Refund eligibility depends on usage, timing, and circumstances

Plans are sold per billing period (monthly or yearly). A plan renews only if you turn on auto-renew at checkout. Without it, your plan simply expires at the end of the period you paid for, and you can buy another period at any time.

• One-time plans need no action to "cancel" — you can simply not renew
• If auto-renew is on, turn it off from your account at any time. No further charge is made, and nothing is refunded for the period already paid for
• You retain plan benefits until your current billing period ends
• If you'd like to end your plan early or have any billing concerns, contact support at support@texloom.studio with your account email
• Monthly plan credits do not carry over after the period ends
• Refunds for unused time are reviewed case by case (see Refund Policy above)

Credits purchased as one-time credit packs are non-refundable once added to your account.

• Purchased credits never expire and remain in your account indefinitely
• Credits cannot be transferred between accounts
• If a credit purchase fails or is not reflected in your account, contact support immediately

Credits are deducted when you start a run in the Studio. They are returned to your account in these cases:

• The run fails. If our processing provider reports that a run failed, its credits are returned as soon as we receive that report.
• The result never arrives. A run that has not finished after 15 minutes is checked with the provider. If it never produced a result, its credits are returned. If it did, the result is kept for you to collect instead; if it is not collected within 24 hours, its credits are returned.
• We cannot deliver a finished result. If saving or delivering a finished result fails three times, the run is closed and its credits are returned.
• A run that works in the Studio itself fails. Some tools do their work in the Studio without a processing provider. If one of those runs fails, its credits are returned, up to a daily limit per account. Past that limit, contact support and we will review it.

Credits are not returned in these cases:

• Cancelling a run does not return its credits, at any stage. The Studio says so before you confirm.
• Deleting a job or a result does not return credits.

If you believe a run failed because of us and none of the cases above returned your credits, contact us at support@texloom.studio and we will review it.

If you believe a charge is incorrect or unauthorized:

• Contact us at support@texloom.studio within 30 days of the charge
• Provide your account email, transaction details, and reason for the dispute
• We will investigate and respond within 5 business days
• If the dispute is valid, a full refund will be processed

Please contact us before filing a chargeback with your bank, as chargebacks may result in account suspension.

You can move to a smaller plan at any time, and it takes effect straight away:

• You pay the smaller plan's price and receive its credits immediately
• Your limits change at once — you do not keep the larger plan's features
• Time remaining on the larger plan is not carried over or refunded
• Credits you have already bought are unaffected; they never expire

Because the change is immediate, mid-cycle is usually the worst time to do it. If you are part-way
through a billing period, waiting until it ends costs you nothing.

Refunds may be denied in the following cases:

• Violation of our Terms of Service
• Abuse of the refund policy (e.g., repeated purchase and refund cycles)
• Accounts suspended for fraudulent activity
• Excessive usage before requesting refund

We reserve the right to modify this policy at our discretion for cases of misuse.

To request a refund:

1. Send an email to support@texloom.studio
2. Include your registered email address
3. Include the transaction ID or payment reference (available in your Payment History)
4. Describe the reason for your refund request

We aim to process all refund requests within 5–7 business days.

If you have any questions about this Refund & Cancellation Policy, please contact us:

• Email: support@texloom.studio
• Address: Batala, Punjab, India