Refund & Cancellation Policy

At Texloom Studio, we want you to be completely satisfied with our services. This Refund & Cancellation Policy outlines how refunds, cancellations, and credit returns work on our platform.

Refund requests are reviewed on a case-by-case basis.

• To request a refund, contact us at [email protected] with your account email and reason
• Refunds are processed within 5–7 business days to the original payment method
• Refund eligibility depends on usage, timing, and circumstances

Plans are sold per billing period (monthly or yearly) and do not auto-renew. You will not be charged again automatically — your plan simply expires at the end of the period you paid for, and you can buy another period at any time.

• No action is needed to "cancel" — you can simply not renew
• You retain plan benefits until your current billing period ends
• If you'd like to end your plan early or have any billing concerns, contact support at [email protected] with your account email
• Monthly plan credits do not carry over after the period ends
• Refunds for unused time are reviewed case by case (see Refund Policy above)

Credits purchased as one-time credit packs are non-refundable once added to your account.

• Purchased credits never expire and remain in your account indefinitely
• Credits cannot be transferred between accounts
• If a credit purchase fails or is not reflected in your account, contact support immediately

When you use credits to process an image through our AI-powered tools, credits are deducted at the time of submission.

If processing fails, credits are automatically refunded:
- Our system detects failed or errored jobs automatically
- The full credit cost of the failed job is returned to your account instantly
- You will receive a notification in the Studio confirming the refund
- No action is required on your part — refunds for failed jobs are fully automatic

This ensures you are never charged for a service that was not delivered.

If you believe a charge is incorrect or unauthorized:

• Contact us at [email protected] within 30 days of the charge
• Provide your account email, transaction details, and reason for the dispute
• We will investigate and respond within 5 business days
• If the dispute is valid, a full refund will be processed

Please contact us before filing a chargeback with your bank, as chargebacks may result in account suspension.

If you downgrade from a higher-tier plan to a lower-tier plan:

• The downgrade takes effect at the end of your current billing period
• No refund is issued for the difference in plan pricing
• You retain access to your current plan's features until the billing period ends

Refunds may be denied in the following cases:

• Violation of our Terms of Service
• Abuse of the refund policy (e.g., repeated purchase and refund cycles)
• Accounts suspended for fraudulent activity
• Excessive usage before requesting refund

We reserve the right to modify this policy at our discretion for cases of misuse.

To request a refund:

1. Send an email to [email protected]
2. Include your registered email address
3. Include the transaction ID or payment reference (available in your Payment History)
4. Describe the reason for your refund request

We aim to process all refund requests within 5–7 business days.

If you have any questions about this Refund & Cancellation Policy, please contact us:

• Email: [email protected]
• Address: Batala, Punjab, India