Contact Us

How fast will I hear back?

Our support team replies to every email within one business day, usually faster. We're a small distributed team focused on textile designers, so we read every message ourselves — no canned responses, no offshore tier-1 routing. If you write at 9 AM IST on a weekday, expect a reply by lunch. If you write at 2 AM on a Sunday, you'll hear from us Monday morning.

For urgent production issues — print partner deadline, color match emergency, broken file blocking a fabric run — mark the subject "URGENT" and include your order or project ID. We treat those as priority and respond within 2 hours during business hours (10 AM – 7 PM IST, Mon–Fri).

What kind of questions can I ask?

Anything textile, design, or workflow related. Common topics: questions about a specific tool (how to get the best output from Seamless Repeats, why a colour match came back less close than expected, what DPI to use for digital roll printing), pricing or billing questions, refund requests, feature requests, bug reports with screenshots, partnership and integration inquiries, press inquiries, and account-recovery requests if you've lost access.

Before emailing, check whether our FAQ already answers your question — we cover pricing, AI quality, file formats, privacy, commercial use, and refunds there. The /learn tutorials handle most "how do I…" questions about specific design workflows.

Where is Texloom based?

Texloom Studio is a fully remote team operating from India, with primary working hours in IST (UTC+5:30). The platform serves designers worldwide across fashion, home textiles, screen printing, embroidery, sportswear, and the long tail of textile production niches. Uploads are encrypted in transit and at rest.

Reporting bugs and feature requests

Bug reports are most useful with: a screenshot or screen recording showing the issue, the URL of the page or tool you were using, the input file (if relevant and not confidential — we do not retain or train on uploaded designs), and roughly when it happened so our logs can be cross-referenced. Feature requests benefit from a one-paragraph description of the use case — why you need it, what your current workaround is, and what success looks like.

Every feature request goes into a triage queue reviewed weekly. We don't commit to dates publicly, but we do reply to every request with the disposition: shipped, planned, deferred, or declined with reasoning.

Press, partnerships, and integrations

Journalists, podcast hosts, and conference organizers — we're happy to talk about textile AI, the history of seamless-pattern algorithms, color matching, and the production realities most AI image generators ignore. For partnership and integration inquiries (print partners, fabric mills, color libraries, education programs), use subject "Partnership" in the form above and include a one-paragraph proposal. We respond to all qualified inquiries within one business week.

Privacy and data handling

Anything you send via this form is used only to respond to your inquiry. We do not add your email to a marketing list without your explicit opt-in, do not share contact data with third parties, and do not retain attachments beyond the support cycle. For full details see our privacy policy. If you want to delete data we hold about you, write to support@texloom.studio with subject "Data deletion request".